Special terms and conditions
DESIGNATION OF THE SELLER
The present sales conditions are given to the customer before signing the reservation contract.
They concern services sold by DEESSE VOYAGES, a simplified joint stock company with a single shareholder, whose registered office is located at 674 chemin du moulin, 05230 Chorges, registered in the Trade and Companies Register under number 533 188 025, registered with Atout France as a holiday operator under number IM005110019.
Telephone number: 04 92 54 95 26 / Email address: contact@deessevoyages.com
Financial guarantor: GROUPAMA - Contract: 4000 183 365
Civil liability insurer: ALLIANZ IARD, 19 rue Louis le Grand, 75002 Paris
REGISTRATION
Registration implies acceptance of the Special and General Sales Conditions.
By signing the contract, the customer acknowledges that he/she is of legal age and legally capable of contracting and committing himself/herself for all participants listed on the registration form. Persons under guardianship or trusteeship are obliged to state their situation at the time of registration, and to provide written authorization from their trustee. Persons under guardianship must travel with their guardian or a person authorized by the guardianship judge. DEESSE VOYAGES cannot be held responsible if one of the above conditions is not respected. All registrations are only definitive after payment of a deposit of at least 30% of the price of the trip, unless otherwise stipulated in the contract.
The balance must be paid at least 35 days before departure. Customers who have not paid the balance by this date are considered to have cancelled their trip. For orders placed less than one month before departure, full payment is required at the time of registration.
No right of withdrawal. In accordance with the provisions of articles L221-2 5° and L221-28 12° of the French Consumer Code, the customer has no right of withdrawal.
RATE
Revision of prices: Prices have been established on the basis of the economic data in force at the date of the contract. They may be modified after signature of the booking contract in the event of exchange rate variations (in particular USD/€, but also any other currency concerned by the destination); in the event of increases in fuel, diesel or kerosene, or in the event of variations in the level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the execution of the contract, including tourist taxes, landing taxes or embarkation and disembarkation taxes in ports and airports. Repercussions applied by Tour Operators, for which we are only intermediaries, will be passed on to customers up to 20 days before departure. Customers will be informed in writing. As these increases or decreases are provided for by law (Code du Tourisme Art L211-12), the customer cannot object to them or demand a cancellation free of charge. In the event of a so-called significant increase (i.e. <8%), Déesse Voyages offers a no-cost cancellation more than 30 days before departure. Airport taxes are reconfirmed at the time of booking and can be changed up to 20 days before departure.
Cruises and air travel are subject to specific deposit and cancellation conditions: the Tour Operator's conditions replace those of Déesse Voyages, and are given to the customer before registration.
Payment terms and deadlines are specified in the booking contract.
CANCELLATION BY THE ORGANIZER
We reserve the right to cancel a trip: - in the event of unforeseen events, circumstances or special conditions, linked in particular to a risky local situation (safety of participants, political, health, weather conditions, natural disaster,.in the event of refusal or failure to obtain the documents or authorizations required for entry into a country, - in the event of an insufficient number of participants in relation to the minimum number stipulated in the contract: - for trips using special flights, if a minimum number of 130 passengers in total on the flight is not reached on the outward or return journey,
In this case, customers will be notified no later than 21 days before departure. We also reserve the right, if a minimum number of 20 participants is not reached, to cancel, at the latest the day before, the optional excursions which can be subscribed at the time of the reservation or on the spot during the trip. In such cases, participants will only be entitled to a refund of the sums paid, without further compensation.
CANCELLATION FEES unless otherwise specified in the contract The customer is free to cancel the booking contract at any time, subject to payment of standard cancellation fees in accordance with the provisions of article L. 211-14 of the French Tourism Code. In the event of cancellation by a participant, unless the cancellation is due to exceptional and unavoidable circumstances, occurring at or in the immediate vicinity of the destination, which have a significant impact on the execution of the contract or on the transportation of passengers to the destination, a fee will be withheld depending on the date of cancellation in relation to the date of departure, and on the number of passengers on board
departure date, and according to the type of trip:
Coach trip or holiday - more than 30 days before departure: €60/person booking fee non-refundable by insurance (*) + the cost of insurance - from 30 to 21 days: 25% of the cost of the trip - from 20 to 8 days: 50% of the cost of the trip - from 7 to the day of departure: 100% of the cost of the trip
In all cases, the fees withheld in the event of cancellation shall not be less than the fees withheld for cancellation more than 30 days prior to departure. Furthermore, in the event of cancellation on any date whatsoever, visa and tourist card fees, as well as the optional cancellation insurance premium, are non-refundable.
(*) non-refundable booking fees, except in the event of postponement to another trip.
CANCELLATION BY THE PARTICIPANT
Cancellation will be considered as soon as it is sent to DEESSE VOYAGES by registered mail with acknowledgement of receipt. The date used to define the cancellation period giving rise to penalties (booking fees, cancellation charges) will be that of the first presentation of the letter.
In the event of cancellation by e-mail or fax, a personal acknowledgement of receipt confirming that the cancellation has been taken into account by DEESSE VOYAGES must be obtained as proof. No reimbursement will be made if the participant fails to arrive at the time and place mentioned on the invitation or is unable to provide the documents required for check-in (air) or boarding (cruise). In the event of interruption of the stay, unused services do not give entitlement to any compensatory reimbursement.
TRANSFER OF CONTRACT
The traveler may assign his or her contract to a transferee who meets the same conditions as the traveler for the trip or stay, as long as this contract has not produced any effect.
Travelers wishing to assign their contract to a third party must inform us by letter with acknowledgement of receipt, received no later than 7 days before the start of the holiday.
The transferor of the contract and the transferee are jointly and severally liable for payment of the balance of the price as well as any fees, charges or other additional costs incurred as a result of this transfer. The organizer or retailer informs the assignor of the actual costs of the assignment, due by the assignor or assignee.
PROGRAM
The programs constitute the prior information given to the customer. Hotels, airlines, itineraries and menus are given as an indication only and may be modified without notice in the event of local necessity or imperative, or if circumstances so require. In the event of hotel
customers will be accommodated in a hotel of a similar category. We reserve the right to make any changes deemed necessary for the smooth running of the trip and in the customer's interest, without being held responsible, as long as they do not constitute a change to an essential element of the contract and the services offered are equivalent, and which may not lead to a claim for compensation.
The direction of excursions may be reversed without altering the program.
LIABILITY
Déesse Voyages is fully responsible for the tourist services contracted within the framework of the present general conditions of sale. The agency may in all cases be exonerated from all or part of its liability by proving that the non-performance or poor performance of the contract is attributable either to the Customer, or to a third party not involved in the provision of the travel services included in the contract and is of an unforeseeable or unavoidable nature, or to exceptional and unavoidable circumstances.
DEESSE VOYAGES may not be held liable : - in the event of modifications arising from unforeseen events or their consequences, such as attacks, acts of war, political unrest, strikes, embargoes, blockades, demonstrations, riots, traffic jams, breakdowns, delays in transport connections, bad weather, injunctions by an administrative authority or public authorities; - in the event of cancellation of certain activities on site for meteorological or safety reasons (sea outings, mountain outings, etc.); - in the event of cancellation of certain activities on site for meteorological or safety reasons (sea outings, mountain outings, etc.); - in the event of cancellation of certain activities on site for meteorological or safety reasons (sea outings, mountain outings, etc.); - in the event of cancellation of certain activities on site for meteorological or safety reasons (sea outings, mountain outings, etc.)...) ;
Additional costs (meals, accommodation, transport, etc.) or losses incurred as a result of these events remain the responsibility of the participants, particularly in the case of rerouting.
Furthermore, if services (accommodation, meals, visits, etc.) cannot be provided as a result of events, no refund will be made. DEESSE VOYAGES cannot be held responsible for: - incidents, accidents or damage that may result from careless personal initiative; - loss or theft of airline tickets; - minors remain under the responsibility of the person with parental authority (or their adult companion) for the entire duration of the trip, regardless of the activities practiced (hiking, camel trekking, boating, quad biking, etc.); - damage caused to minors during the trip (e.g. loss or theft of airline tickets); - damage caused to minors during the trip (e.g. loss or theft of airline tickets); - damage caused to minors during the trip (e.g. loss or theft of airline tickets); - damage caused to minors during the trip (e.g. loss or theft of airline tickets); - damage caused to minors during the trip (e.g. loss or theft of airline tickets).for damage caused during activities, visits, outings or ancillary or optional services provided by participants and not included in the program; - if the participant does not present, at the time of departure, the documents required for the trip, in due and proper form.
In addition, during the early or late season, some activities may not be available, some facilities (restaurant, swimming pool, etc.) may be closed or undergoing renovation. Generally speaking, entertainment and sports activities may vary in intensity depending on occupancy and weather conditions. Particularly in high season, the number of parasols, deckchairs, sports equipment, etc., may be insufficient. The opening hours of bars, restaurants, discotheques, etc., may be irregular and depend on the management of the establishment. In such cases, DEESSE VOYAGES cannot be held responsible.
LIMITATION OF LIABILITY
In accordance with article L 211-17, IV of the French Tourism Code, the amount of any damages that Déesse Voyages may be ordered to pay to the customer for any reason whatsoever shall be limited to three times the total price of the services, excluding taxes, with the exception of personal injury and damage caused intentionally or by negligence.
SPECIAL REQUESTS
Any special request not covered by a supplement on the travel page, and in particular any request for special meals for medical reasons, must be notified in writing at the time of booking.
DEESSE Voyages will forward the request to its correspondents, but cannot be held responsible in any way for the consequences of non-compliance by its service providers.
PEOPLE WITH REDUCED MOBILITY
Certain tours or parts of tours may be difficult or impossible to carry out for people with reduced mobility. Before signing the booking contract, the customer is required to indicate any difficulty of movement or displacement, even minor, so that the suitability of the planned holiday to the state of health can be assessed by the vendor.
CUSTOMS AND ADMINISTRATIVE FORMALITIES
We inform the traveler of the police, health and customs formalities required for adults of French nationality to enter the country or countries of destination. It is the purchaser's responsibility to check the validity of the necessary identity papers, or to obtain information from the relevant administrative authorities. The specific formalities applicable, in particular to minors, and the fulfilment of the formalities incumbent upon them. We advise future travelers to visit diplomatie. gouv.fr, actionvisas.com or Travelsante.com. Nationals of foreign countries should check with the relevant authorities (Consulate, Embassy) in the country or countries of destination before registering, and must indicate their nationality as a comment in their files. Information provided by Déesse Voyages is subject to change. It is the traveler's responsibility to check with the relevant authorities regarding the various formalities required for the trip booked. Should the traveler be denied boarding or access to the destination country due to failure to comply with police, health or customs formalities, we cannot be held responsible under any circumstances. The traveler alone shall bear any penalties and/or fines that may be imposed as a result of failure to comply with police, health or customs regulations, as well as any consequences that may result therefrom, and we shall not be held responsible, nor shall we refund tickets or any expenses whatsoever. He will not be entitled to reimbursement by any insurance. Our agency can take care of obtaining visas if necessary, at the customer's expense.
Please note! The surnames and first names of participants, given at registration, which appear on their travel documents (reservations, transport tickets, exchange vouchers) must correspond exactly to those appearing on their identity papers, passports, visas, etc. For minors: in addition to the compulsory individual identity documents, accompanying parents are advised to bring their family record book. If the minor leaves the country with only one of his/her parents, it is advisable to bring any document proving to the Air and Borders Police that he/she has the authorization to travel alone with the child outside the country: family record book, written authorization from the other parent, proof of custody, .....
LUGGAGE
Never pack valuables, fragile items, jewelry or medication in your luggage. When traveling by coach, or during any excursions or transfers, never leave luggage, objects or clothing inside coaches (except in the compartments provided for this purpose) or vehicles during stops. It is the passenger's responsibility to ensure that their luggage has been loaded into the coach's holds at each stop. For air travel, the maximum weight of baggage authorized is, as a general rule, 20 kg per person on scheduled flights and 15 kg per person on special flights. For safety reasons, airlines prohibit the carriage of certain items in hold and cabin baggage. The list is indicated on the ticket or available from the airline concerned. In the event of a baggage claim (late delivery, theft, loss or damage of baggage), it is imperative to file a complaint with the local authorities, or to file a claim with the airline at the arrival airport in the event of a baggage claim during a flight. In the latter case, in the absence of this document, it will be presumed that the baggage has been delivered in good condition in accordance with the conditions laid down by the airline. All baggage must be labelled.
DEESSE VOYAGES cannot be held responsible for theft, damage or loss of baggage, objects or clothing during the trip, nor for excess baggage not taken on board by an airline.
ACCOMMODATION
INDIVIDUAL ROOM or INDIVIDUAL CABIN: the supplement requested for the allocation of an individual room/cabin
is only binding insofar as we are able to obtain it from hoteliers and/or shipping companies. Their number is limited and they do not necessarily offer the same comfort as double rooms, although they are more expensive. If, exceptionally, on certain destinations for which we cannot obtain guarantees, one or more nights in a single room could not be provided, we will refund the supplement on a pro rata basis.
SHARED ROOM / CABIN: travellers who have registered alone and who wish to share a room (agreement subject to reservation) accept in advance the obligation to pay the single room supplement before departure if the organization is unable to satisfy their request or if the traveller sharing the room with them cancels their trip.
TRIPLE ROOM / CABIN: subject to availability. In reality, most hotels offer a double room with an extra bed.
CLASSIFICATION OF HOTELS: DEESSE VOYAGES retranscribes in the description of its trips the official classification approved for hotels or boats by the authorities of each country. Please note that these "local standards" and the number of stars do not necessarily correspond to French classification standards. The cabin number shown in your travel brochure is given as an indication only; for technical or other reasons, changes may be made until you arrive on site.
TRAVELER ASSISTANCE
Déesse Voyages is responsible for the proper execution of the contracted services. In this context, if the customer encounters difficulties, the agency will provide appropriate assistance as quickly as possible, taking into account the circumstances of the case, in particular by providing useful information on health services, local authorities and consular assistance, and by helping to establish long-distance communications and to find other travel services.
This assistance may be invoiced if the difficulty suffered by the traveler was caused by his negligence or intentionally, up to the actual costs incurred by the seller or retailer in providing this assistance.
RESPECT FOR PERSONAL DATA
Déesse Voyages, like all European companies, organizations and associations, is committed to implementing the General Data Protection Regulation. (RGPD law of May 25, 2018). In this respect, the personal information you provide to Déesse Voyages, is for the purpose of fulfilling the service you order from it.
This personal data is collected for the exclusive purpose of ensuring the management of the Vendor's Customer base in the context of the conclusion of the contract and its execution, on the basis of the customer's consent. It is only used for the purposes to which the customer has consented.
More specifically, the purposes are as follows:
Identification of persons using and/or booking services
Formalization of the contractual relationship
Execution of services booked with the agency,
Management of contracts and reservations
Communication to partners with a view to the provision of services by the partners concerned. Only surnames, first names and, occasionally, telephone numbers are transmitted, as well as the name of the group.
Accounting, in particular customer account management and customer relationship management,
Processing of customer management operations,
Prospecting and/or sending information and promotions to customers
Preparation of sales statistics
Development of customer knowledge.
In this context, Déesse Voyages may transfer some of this data to its service providers located inside and outside the European Union, in order to provide you with the requested services.
The persons authorized to access the data collected within the agency are as follows: employees and partners involved in the provision of services requested by the customer, and where applicable, subcontracted service providers involved in the provision and/or administration of services, in particular the partner responsible for online payments, who may be involved in the processing of such data, it being specified that in such cases, whether partners or subcontractors are involved, this is done in compliance with the regulations in force.
The personal data collected is kept for the legal retention period relating to the purpose of the processing, and for a maximum of 5 years.
Personal data relating to the customer's credit card is kept only for as long as is necessary to complete the transaction.
In application of the regulations applicable to personal data, each user has the right to
to question, access, modify, oppose and rectify, for legitimate reasons, the collection and processing of their personal data. It is also possible to request that such data be rectified, completed, clarified, updated or deleted. These rights may be exercised by writing a signed letter to the Data Protection Officer at the following e-mail address: contact@deessevoyages.com, enclosing a copy of your identity card with your request.
Customers may lodge a complaint with the CNIL at any time, in accordance with the procedures set out on its website
(https://www.cnil/fr).
FITNESS TO TRAVEL
DEESSE VOYAGES reserves the right to refuse registration to persons who do not meet these requirements and are unable to provide a medical certificate of fitness. The participant must ensure that his or her physical condition is suitable for the planned trip, and must inform DEESSE VOYAGES at the time of registration of any pregnancy, handicap or infirmity that could interfere with the smooth running of the trip. DEESSE VOYAGES cannot be held responsible for any physical inadequacy revealed during a trip if the customer has not informed DEESSE VOYAGES at the time of registration. Certain carriers, particularly airlines, may refuse boarding to pregnant women (for cruises, women who are 24 weeks or more pregnant at the time of travel) or to people with disabilities due to the risk incurred during transport. For these reasons, DEESSE VOYAGES reserves the right to refuse their registration.
COMPLAINTS
All complaints must be sent to us within 15 days of return, by registered letter with acknowledgement of receipt, together with the necessary documents justifying the complaint. Complaints will be examined solely on the basis of the contractual elements of the trip. Any subjective assessment will not be taken into account. Any compensation awarded for a claim relating to ground services may only be based on the price of the latter. Any claim made on return will not be considered admissible if it could have been reported and settled on the spot with Déesse Voyages staff or its representatives (condition of a room, etc...). In this case, an intervention of our services upon return is useless and unwelcomed and will not be considered as compensation. Applicable law: The seller is a French company. The sales contract concluded with the buyer is governed by French law. Competent court: Any dispute shall fall under the exclusive jurisdiction of the French courts, in accordance with current case law or legal provisions.
